About Me
Get to know me better
I'm a Software Engineer with nearly eight years of experience building enterprise software across the banking and customer experience domains. Throughout my career, I've focused on developing scalable web applications, reusable frontend platforms, enterprise integrations, and AI-powered products that solve real business problems.
My Approach: I enjoy understanding complex business workflows and transforming them into reliable, maintainable software. Whether I'm building frontend applications, integrating enterprise systems, or developing AI-powered experiences, I focus on creating solutions that are scalable, intuitive, and deliver measurable value.
Technical Focus: My primary experience includes React, Angular, TypeScript, JavaScript, C#, .NET, GraphQL, REST APIs, and AWS. I've contributed to enterprise platforms, CRM integrations, and AI-powered customer experience products, while continuously expanding my knowledge of cloud architecture and intelligent software systems.
Today: Currently based in Germany, I'm seeking opportunities where I can contribute to modern software products while continuing to deepen my expertise in cloud architecture, Generative AI, and intelligent enterprise applications.
Testimonials
What people say about working with me
Ashish Nagar
Technical Manager at NICE
I had the pleasure of working with Mansi on my CXone Integrated Agent team, and she was an outstanding developer. Once a task was assigned to her, I never had to review or follow up—she consistently delivered on time and at a quality that rarely needed a second look. What set Mansi apart was her technical depth. She understood the systems deeply and confidently offered suggestions that improved how we approached development. Any team would be lucky to have Mansi. I recommend her without hesitation.
Skills & Expertise
A comprehensive overview of my technical proficiencies and tools I work with daily
Backend
8Cloud
3Database
2Devops
5Frontend
11Soft Skills
2Testing
1Tools
2Work Experience
My professional journey
Software Engineer → Senior Software Engineer
NICE
•full-timeContributed to the development of enterprise customer experience products including CXone Agent Workspace, CXone Agent Copilot, and AI prototype platforms. Built scalable frontend applications, workflow automation for CRM integrations, and AI-powered agent experiences while collaborating with cross-functional teams in an Agile environment.
Key Responsibilities:
- Developed scalable enterprise frontend applications using React, TypeScript, Angular, Redux, and NX Monorepo.
- Built AI-powered user interfaces for CXone Agent Copilot using Microsoft Adaptive Cards.
- Developed workflow automation features for CRM integrations to streamline customer service operations.
- Integrated REST and GraphQL APIs with enterprise frontend applications.
- Collaborated with product managers, designers, backend engineers, and QA teams in an Agile/Scrum environment.
- Mentored junior engineers, performed code reviews, and contributed to frontend proof-of-concept initiatives.
Achievements:
- Promoted from Software Engineer to Senior Software Engineer.
- Contributed to the development of AI-powered capabilities in CXone Agent Copilot.
- Contributed to the development of a low-configuration AI prototype platform for customer demonstrations and feature validation.
- Built reusable frontend components and enterprise-scale features across multiple customer experience products.
Associate Software Developer
Opus Consulting Solutions
•full-timeContributed to enterprise banking and payment gateway solutions across merchant management systems, payment processing platforms, and billing applications. Worked on backend API development using .NET technologies and frontend development using React and TypeScript.
Key Responsibilities:
- Developed React and TypeScript frontend applications for the PAYA billing platform.
- Built ASP.NET Core Web APIs for payment gateway and merchant onboarding solutions.
- Implemented and maintained transaction batch schedulers for payment processing.
- Developed administrative tools using C#, ASP.NET MVC, JavaScript, and SQL Server for the Fiserv PaySecure V2 platform.
- Integrated frontend applications with REST APIs.
- Implemented automated unit tests using Jest, Enzyme, and xUnit to improve application quality.
Achievements:
- Contributed to the successful delivery of enterprise products across banking and payment gateway domains.
- Played a key role in API integration for the PAYA billing platform.
- Improved code quality through comprehensive frontend and backend unit testing.
- Built experience across both frontend and backend development using React, .NET, and enterprise payment technologies.
Education
My academic background
Bachelor of Engineering
MIT College of Engineering, Pune
Information Technology
Completed a Bachelor of Engineering in Information Technology at MIT College of Engineering, Pune, affiliated with Savitribai Phule Pune University. Graduated with an overall score of 70.84%. Developed a final-year thesis project, Adaptive Test Preparation System, focused on personalized learning and student performance analysis.
Achievements & Honors
- ▸Graduated with a Bachelor of Engineering in Information Technology with an overall score of 70.84%.
- ▸Designed and developed 'Adaptive Test Preparation System' as the final-year thesis project.
- ▸Built an adaptive learning platform that adjusted question difficulty based on students' previous performance.
- ▸Developed a rule-based recommendation engine to identify weak topics and suggest targeted MCQs and descriptive questions.
- ▸Implemented a dashboard with performance visualizations to help students track learning progress.
Featured Projects
Some of my best work
CXone Agent Copilot
Contributed to the frontend development of an AI-powered copilot that delivers real-time conversation summaries, knowledge base recommendations, sentiment analysis, and contextual AI insights to customer service agents.
AI Copilot Prototype Platform
Built as part of the frontend team, this low-configuration prototype platform accelerated AI feature validation, customer demonstrations, and feasibility studies by minimizing environment and platform dependencies.
CXone Agent Workspace
Contributed to the frontend development of NICE's enterprise contact center workspace, enabling customer service agents to manage voice and digital interactions through a unified interface.
Certifications
Professional credentials and certifications
July 4, 2026
CERTIFICATE
for
AWS Certified Solutions Architect – Associate
Associate-level certification validating the ability to design secure, resilient, high-performing, and cost-optimized architectures on Amazon Web Services.
Amazon Web Services Training and Certification
March 31, 2026
CERTIFICATE
for
Introduction to Model Context Protocol
Completed introductory training on the Model Context Protocol (MCP), covering the fundamentals of connecting AI models with external tools, data sources, and applications.
Anthropic
March 22, 2026
CERTIFICATE
for
AI Fluency: Framework & Foundations
Completed foundational training on core AI concepts, responsible AI practices, and practical frameworks for effectively working with generative AI.
Anthropic
March 21, 2026
CERTIFICATE
for
Claude 101
Completed foundational training on Claude, covering core capabilities, prompting techniques, and practical applications of Anthropic's AI assistant.
Anthropic
September 30, 2025
CERTIFICATE
for
Goethe-Zertifikat A2
German language certification demonstrating A2-level proficiency according to the Common European Framework of Reference for Languages (CEFR).
Goethe-Institut
Achievements & Awards
Milestones and recognitions
Featured Achievements
Promoted to Senior Software Engineer
NICE
Promoted from Software Engineer to Senior Software Engineer in recognition of technical contributions and continued professional growth.
SPOT Award
NICE
Recognized for valuable contributions and for demonstrating NICE core competencies: 'Adapt Rapidly with Resilience' and 'Keep Aiming Higher'.
NICE Impact Award
NICE
Recognized for driving product innovation, improving maintainability, and enabling go-to-market readiness across CXone Agent Workspace and CXone Agent Copilot initiatives.
SPOT Award
NICE
Recognized for valuable contributions and for demonstrating NICE core competencies.
SPOT Award
Opus Consulting Solutions
Recognized for commitment and going the extra mile in the successful delivery of enterprise software solutions.
Get In Touch
Wherever you are in the world, let's work together on your next project.
Contact Information
Phone
+49 155 67414937Location
Wasserburg (Bodensee), Germany