Mansi Nawlani
I buildenterprise applicationsSoftware Engineer with nearly 8 years of experience building enterprise-scale web applications, AI-powered customer experience products, and cloud-native solutions.
About Me
Enterprise engineer, now building with AI.
I'm a Software Engineer with nearly eight years of experience building enterprise software across the banking and customer experience domains. Throughout my career, I've focused on developing scalable web applications, reusable frontend platforms, enterprise integrations, and AI-powered products that solve real business problems.
My Approach: I enjoy understanding complex business workflows and transforming them into reliable, maintainable software. Whether I'm building frontend applications, integrating enterprise systems, or developing AI-powered experiences, I focus on creating solutions that are scalable, intuitive, and deliver measurable value.
Technical Focus: My primary experience includes React, Angular, TypeScript, JavaScript, C#, .NET, GraphQL, REST APIs, and AWS. I've contributed to enterprise platforms, CRM integrations, and AI-powered customer experience products, while continuously expanding my knowledge of cloud architecture and intelligent software systems.
Today: Currently based in Germany, I'm seeking opportunities where I can contribute to modern software products while continuing to deepen my expertise in cloud architecture, Generative AI, and intelligent enterprise applications.
Experience
Nearly eight years across banking and customer experience.
Software Engineer → Senior Software Engineer
NiCE
•Contributed to the development of enterprise customer experience products including CXone Agent Workspace, CXone Agent Copilot, and AI prototype platforms. Built scalable frontend applications, workflow automation for CRM integrations, and AI-powered agent experiences while collaborating with cross-functional teams in an Agile environment.
Key responsibilities
- Developed scalable enterprise frontend applications using React, TypeScript, Angular, Redux, and NX Monorepo.
- Built AI-powered user interfaces for CXone Agent Copilot using Microsoft Adaptive Cards.
- Developed workflow automation features for CRM integrations to streamline customer service operations.
- Integrated REST and GraphQL APIs with enterprise frontend applications.
- Collaborated with product managers, designers, backend engineers, and QA teams in an Agile/Scrum environment.
- Mentored junior engineers, performed code reviews, and contributed to frontend proof-of-concept initiatives.
Achievements
- Promoted from Software Engineer to Senior Software Engineer.
- Contributed to the development of AI-powered capabilities in CXone Agent Copilot.
- Contributed to the development of a low-configuration AI prototype platform for customer demonstrations and feature validation.
- Built reusable frontend components and enterprise-scale features across multiple customer experience products.
Tech Engineer
Opus Technologies
•Contributed to enterprise banking and payment gateway solutions across merchant management systems, payment processing platforms, and billing applications. Worked on backend API development using .NET technologies and frontend development using React and TypeScript.
Key responsibilities
- Developed React and TypeScript frontend applications for the PAYA billing platform.
- Built ASP.NET Core Web APIs for payment gateway and merchant onboarding solutions.
- Implemented and maintained transaction batch schedulers for payment processing.
- Developed administrative tools using C#, ASP.NET MVC, JavaScript, and SQL Server for the Fiserv PaySecure V2 platform.
- Integrated frontend applications with REST APIs.
- Implemented automated unit tests using Jest, Enzyme, and xUnit to improve application quality.
Achievements
- Contributed to the successful delivery of enterprise products across banking and payment gateway domains.
- Played a key role in API integration for the PAYA billing platform.
- Improved code quality through comprehensive frontend and backend unit testing.
- Built experience across both frontend and backend development using React, .NET, and enterprise payment technologies.
Projects
Products I've helped build, and what I'm building now.
CXone Agent Copilot
Contributed to the frontend development of an AI-powered copilot that delivers real-time conversation summaries, knowledge base recommendations, sentiment analysis, and contextual AI insights to customer service agents.
AI Copilot Prototype Platform
Built as part of the frontend team, this low-configuration prototype platform accelerated AI feature validation, customer demonstrations, and feasibility studies by minimizing environment and platform dependencies.
CXone Agent Workspace
Contributed to the frontend development of NICE's enterprise contact center workspace, enabling customer service agents to manage voice and digital interactions through a unified interface.
Video & Blog Suggester
Learning RAG by building it: ingests YouTube videos and blog posts, chunks them by structure, embeds them, and answers searches via vector lookup.
Skills
The tools I build with, grouped by how I've used them in production.
Core stack
- CSS3 / SCSS
- Git
- HTML5
- JavaScript
- REST APIs
- Angular
- React
- TypeScript
8 skills
Proficient
- AWS
- AWS Cloudfront
- Amazon S3
- NX Monorepo
- Redux
- SQL Server
- .NET Core
- Adaptive Cards
- C#
- GraphQL
- Jest
- Tray.io
- Prompt Engineering
13 skills
Actively building with
- Jenkins
- Docker
- Kubernetes
- MongoDB
- AI Agents
- Claude API
- FastAPI
- MCP
- Next.js
- OpenAI AgentKit
- PostgreSQL / PostGIS
- Python
- RAG & Vector Search
- React Native (Expo)
- Sanity CMS
- Tailwind CSS
- WebSockets
- n8n
18 skills
Education
Where it started.
Bachelor of Engineering
MIT College of Engineering, Pune
Completed a Bachelor of Engineering in Information Technology at MIT College of Engineering, Pune, affiliated with Savitribai Phule Pune University. Graduated with an overall score of 70.85%. Developed a final-year thesis project, Adaptive Test Preparation System, focused on personalized learning and student performance analysis.
Achievements & honors
- Graduated with a Bachelor of Engineering in Information Technology with an overall score of 70.84%.
- Designed and developed 'Adaptive Test Preparation System' as the final-year thesis project.
- Built an adaptive learning platform that adjusted question difficulty based on students' previous performance.
- Developed a rule-based recommendation engine to identify weak topics and suggest targeted MCQs and descriptive questions.
- Implemented a dashboard with performance visualizations to help students track learning progress.
Certifications
Verified credentials, grouped by issuer.
Amazon Web Services Training and Certification
1 credential
- VerifyAWS Certified Solutions Architect – Associate
AWS Certified Solutions Architect – Associate
Anthropic
3 credentials
- VerifyIntroduction to Model Context Protocol
Introduction to Model Context Protocol
- VerifyAI Fluency: Framework & Foundations
AI Fluency: Framework & Foundations
- VerifyClaude 101
Claude 101
Goethe-Institut
2 credentials
Goethe-Zertifikat A2
Goethe-Zertifikat A1
Achievements
Recognition along the way.
Promoted to Senior Software Engineer
NICE
Promoted from Software Engineer to Senior Software Engineer in recognition of technical contributions and continued professional growth.
SPOT Award×3
Recognized for valuable contributions and for demonstrating NICE core competencies: 'Adapt Rapidly with Resilience' and 'Keep Aiming Higher'.
NICE Impact Award
NICE
Recognized for driving product innovation, improving maintainability, and enabling go-to-market readiness across CXone Agent Workspace and CXone Agent Copilot initiatives.
Testimonials
What colleagues say about working with me.
Ashish Nagar
I had the pleasure of working with Mansi on my CXone Integrated Agent team, and she was an outstanding developer. Once a task was assigned to her, I never had to review or follow up—she consistently delivered on time and at a quality that rarely needed a second look. What set Mansi apart was her technical depth. She understood the systems deeply and confidently offered suggestions that improved how we approached development. Any team would be lucky to have Mansi. I recommend her without hesitation.
Get in Touch
Open to new opportunities. Email is the fastest way to reach me.
Contact Information
Phone
+49 155 6741 4937Location
Wasserburg (Bodensee), Germany